policies

booking policy

All packages are a 4-hour hire that includes delivery, set-up, and break down. Collection of all equipment must be made at event end time.
50% deposit required to secure booking. Deposit must be paid within 48 hours of invoice or date will be given to another interested party. The rest of payment is due no later than day of set up. Agreement must be signed within 48 hours of receipt from us.
We do not provide music. We suggest making a preset party playlist beforehand.
CUT OFF TIME FOR COLLECTION OF RENTALS IS 11PM.
OVERNIGHT HOURS ON A CASE BY CASE BASIS - $400 WITH PICK UP BETWEEN 7AM-9AM MORNING AFTER EVENT, ADDITIONAL WAIVER AND INSTRUCTIONS MUST BE SIGNED PRIOR TO APPROVAL.
We recommend booking 4-6 weeks prior to event, especially during peak times and weekends.
THE INFLATABLES ARE NOT SOUND PROOF AND WE ARE NOT HELD LIABLE FOR ANY SOUND COMPLAINTS.
Equipment is NOT WATERPROOF

We require 7 days notice for all cancellations.
A full refund will be given for cancellations up to 7 days prior to the event. If you cancel with less than 7 days notice, you will forfeit your deposit.
Cancellations due to weather (Rain, snow, winds/gusts over 20mph, extreme weather warnings) are subject to reschedule. Weather determination will be made 4 hours prior to event time. Please keep in mind, after equipment is installed, sudden change in weather conditions may not make the equipment suitable for use and no refund will be provided.
We reserve the right to cancel any booking where there is potential health and/or safety risk to the customer, their guests, and/or our staff.

We do not deliver past 7pm. Cut off time for collection of rentals is 11pm (unless agreed upon beforehand).
We serve San Antonio and surrounding areas. A $2.00/mile fuel fee will be charged for any location greater than 25 miles from headquarters located in 78260.
If we are unable to provide delivery due to adverse weather, vehicle failure, illness or other unforeseen factor, we will inform you as soon as possible.
We will not deliver, set up or leave any equipment without the final balance being paid upon arrival or prior to the event date.
Please make sure there are multiple accessible entries and working outdoor electrical outlets, adequate space for equipment, clear access to site and that you have cleared the space of debris.
If your party is on public grounds, you are responsible for all permits and requirements.
You are liable for the entire cost if we cannot deliver due to lack of space or accessibility.

Smoking is strictly prohibited.
No sharp objects like knives, pens, or any sharp accessories should be used or carried inside or around the inflatable to avoid risk of puncturing material.
Anyone under the age of 5 must be accompanied by an adult.
Decorations with staples, tacks or tape should not be used. Please consult with us on appropriate decoration methods.
Wrestling or jumping from heights is prohibited.
No open flame or heat source allowed unless approved.
No paint, dyes, food coloring or anything that can stain the inflatable and equipment.
To ensure safety and cleanliness, pets are generally not allowed inside unless they are service animals.